Support

Write to founders@terracetech.co. Tell us the email address you sign in with and, for a farm, its name; a screenshot helps. We answer on business days.

• Forgot your password? On the sign-in page, enter your email and choose “Forgot password”. We email you a link to set a new one.
• No confirmation email? Check your spam folder for a message from SourcePlants. Contacting growers and joining a team need a confirmed address.
• Joining your company’s team? Ask an owner or admin to invite you from Team, then open the link in the email, signed in with that same address.

• Upload the spreadsheet, PDF, Word file or photo you already send buyers, from your dashboard. We read every row into a plant and a size, and you publish with one button.
• Anything we were not sure of is marked for you to check before it goes live. A wrong match? Change the plant on that row, and the next list from you is read with your correction.
• Your phone, email and street address are not on your public page. Buyers whose plan includes contacting growers can ask to see them.

Searching and grower pages are free for everyone. Seeing a grower’s phone and email, messaging them and sending requests for quote are part of the Trade plan; see the Pricing page. There is a daily limit on how many growers’ details one person can see, to keep the directory from being harvested.

An owner or admin can change, update the card for, or cancel a plan in Plan & billing in the dashboard. Payments are handled by Stripe. When a grower’s plan ends, listings are paused, never deleted: subscribing again puts them back. Plans can be bought only on the website, not in the mobile app.

Spam, harassment, a scam or something inappropriate: open the conversation’s menu and choose Report, or use Report on the farm’s page. Our team reads every report. You can also close a conversation so neither side can write in it. If someone is in danger, contact the police first.

On the website: sign in, open Your account, and choose Delete account. In the mobile app: open your account settings and choose Delete account. Either way, you confirm by typing your email address or DELETE.

Deleting your account:

• Deletes your profile, your request list and saved lists, and your sign-in.
• Deletes any farm or company where you are the only member, with its listings, uploaded lists, photos and settings.
• Takes you off teams that have other members; they keep going.
• Keeps conversations and requests for the people you sent them to, with your name shown as “Deleted user” and your email and phone removed.

It can’t be undone. Two things have to be sorted out first, and the page tells you if either applies: if you are the only owner of a team with other members, make someone else an owner in Team; and if your organization has a paid plan that is still active, cancel it in Plan & billing.

Can’t sign in? Email founders@terracetech.co from the address on the account and ask us to delete it. We confirm the request with you, then delete the account and everything listed above, normally within 7 days.

What we collect and why is in the Privacy Policy; the rules of SourcePlants are in the Terms of Service. Privacy requests: founders@terracetech.co.